How Do I Get You My Machine?
We require that you contact us before you send us your machine. Simply contact us by email or phone with what you have and what you need done, and we'll let you know if we can help. This contact is how you get our mailing address, additionally we try, whenever possible, to talk you through repairs and adjustments that might solve your issues prior to your having to send the machine.
Please make sure to let us know if this is your only machine and whether or not it is needed for your business. We don't bump customers but we can try to fit your machine in as a priority if you need it back immediately.
Please make sure to let us know if this is your only machine and whether or not it is needed for your business. We don't bump customers but we can try to fit your machine in as a priority if you need it back immediately.
How Long Does It Take For Me To Get My Machine Back?
At Time Machine Repair we understand that many of you need your machine to keep your business running. Therefore we strive to have your machine ready to be mailed back in two weeks; payment & shipping times may be additional. Machines with serious problems, those that require special repairs, or those that require us to order parts may take longer, and occasionally life interferes, but we do our best to keep the time to 14 days from arrival to us notifying you it has been fixed.
Vari-Matic cleaning machines that require seal changes are the exception to the speedy turnaround policy. Each time we change a seal we have to wait to make sure it's solid before moving on, and if adjustments are needed, then we have to start the waiting process over again. This can not be avoided if we are to guarantee that the new seals are solid and stable.
Vari-Matic cleaning machines that require seal changes are the exception to the speedy turnaround policy. Each time we change a seal we have to wait to make sure it's solid before moving on, and if adjustments are needed, then we have to start the waiting process over again. This can not be avoided if we are to guarantee that the new seals are solid and stable.
What Does It Cost?
At this time there is no charge for us to assess your machine and diagnose what it's going to need. Then we'll contact you with what the repairs will be, and what they will cost; shipping is additional, and you always have the opportunity to tell us to go ahead, or to decide to say no. Many machines simply need a good cleaning, to be readjusted, and to have minor fixes done. We have an initial charge for that cleaning, adjustment, & the labor involved, which does vary by machine depending on how much work is involved in taking it apart and working with it. Any parts, extra cleaning, repairs, or rebuilds are additional and will be explained and cleared with you prior to being done.
Shipping costs vary by machine and postal area, but we will be happy to try and help you figure that out in advance. You may ship us the machine however you want, but return shipping is done via USPS Priority Mail or UPS for the larger, heavier machines. Full replacement insurance is mandatory. Return shipping quotes can be provided, and will vary slightly depending on your region.
NJ Residents Will Have Tax Added To Their Work Or Purchase Total - Including Shipping Costs.
Shipping costs vary by machine and postal area, but we will be happy to try and help you figure that out in advance. You may ship us the machine however you want, but return shipping is done via USPS Priority Mail or UPS for the larger, heavier machines. Full replacement insurance is mandatory. Return shipping quotes can be provided, and will vary slightly depending on your region.
NJ Residents Will Have Tax Added To Their Work Or Purchase Total - Including Shipping Costs.
What Is Covered By The Warranty?
Our warranty is for 90 days for both serviced and refurbished purchases - see below.
For serviced machines - the warranty covers only defective or reoccurring problems associated with what we just fixed. We cannot guarantee that something else won't go wrong now that the machine is back in use. However should the problem be associated with what we just serviced the machine for, we will gladly fix it for you for free, then ship it back to you free of charge. Should you send the machine back to us and the problem is something completely new, then we will follow our regular process of assessing the cost and then clearing the repair with you prior to doing any of the actual work.
For purchased refurbished machines - the warranty covers the entire machine for any problems not associated with defective parts, usage errors, shipping damage, or acts of god.
For serviced machines - the warranty covers only defective or reoccurring problems associated with what we just fixed. We cannot guarantee that something else won't go wrong now that the machine is back in use. However should the problem be associated with what we just serviced the machine for, we will gladly fix it for you for free, then ship it back to you free of charge. Should you send the machine back to us and the problem is something completely new, then we will follow our regular process of assessing the cost and then clearing the repair with you prior to doing any of the actual work.
For purchased refurbished machines - the warranty covers the entire machine for any problems not associated with defective parts, usage errors, shipping damage, or acts of god.
What Isn't Covered Under The Warranty?
Time Machine Repair's Warranty does not cover user error, or damage sustained from improper use or abuse of the machine. This includes but is not limited to:
Failure to follow proper usage instructions and warnings that come with the machine – this includes
instructions that come from the original user’s manual - if we had it to provide, any instructions or
warnings that Time Machine Repair included, and any instructions or warnings affiliated with fluids or
accessories involved in the use of the machine.
Dropped, improperly handled, or water exposed machines.
Damage from electrical surges, machines used with improper electrical current, or machines that are
used with damaged power cords.
Damage sustained from the attempted cleaning of improper items.
Machines that have had improper parts or fluids used.
Failure to follow proper usage instructions and warnings that come with the machine – this includes
instructions that come from the original user’s manual - if we had it to provide, any instructions or
warnings that Time Machine Repair included, and any instructions or warnings affiliated with fluids or
accessories involved in the use of the machine.
Dropped, improperly handled, or water exposed machines.
Damage from electrical surges, machines used with improper electrical current, or machines that are
used with damaged power cords.
Damage sustained from the attempted cleaning of improper items.
Machines that have had improper parts or fluids used.
What Do I Have To Send?
For Timing Machines that you don't know the problem of, we do recommend sending both the pickup and the machine. (If you have a clock pickup or use the ear piece, please include them as well.)
For Cleaning Machines With Glass Jars we ask that you send the machine without the jars; we have them here.
For Cleaning Machines That Have The Metal Jars, we do need the jars to be sent as they contain transducers which are necessary for the operation of the machine.
For Vari-Matic Machines we ask that you send the entire machine unless you are certain that the ultrasonic generator is not a problem. As this item's weight makes it a bit of a challenge for shipping, we will send you a special box with instructions on how to pack the base machine inside for its trip. The glass jars should NOT be sent.
For Cleaning Machines With Glass Jars we ask that you send the machine without the jars; we have them here.
For Cleaning Machines That Have The Metal Jars, we do need the jars to be sent as they contain transducers which are necessary for the operation of the machine.
For Vari-Matic Machines we ask that you send the entire machine unless you are certain that the ultrasonic generator is not a problem. As this item's weight makes it a bit of a challenge for shipping, we will send you a special box with instructions on how to pack the base machine inside for its trip. The glass jars should NOT be sent.
How Do I Send My Machine?
You may choose to send us the machine by any means you desire, but we will not be responsible for any damage or additional repairs it might need if you do not choose to ship it to us with insurance. Shipping the machine via a method with some form of tracking is advised to prevent against the machine becoming lost. We only ship items back to you via a tracked & insured method.
We must have had contact with you prior to you sending us your machine so that we will know that it is coming and that you are going to include everything needed for us to diagnose it properly. It is also possible that your problem might be a matter of adjustments or simple tweaks which we can walk you through over the phone.
For Vari-Matic cleaning machines we have a special box which we will send you in advance that is to be used for the base. When the packing instructions are followed, this has been proven to be a safe and effective shipping method for the base despite its weight.
Additionally we have designed a set of guidelines for mailing Tempo Cleaning Machines.
We must have had contact with you prior to you sending us your machine so that we will know that it is coming and that you are going to include everything needed for us to diagnose it properly. It is also possible that your problem might be a matter of adjustments or simple tweaks which we can walk you through over the phone.
For Vari-Matic cleaning machines we have a special box which we will send you in advance that is to be used for the base. When the packing instructions are followed, this has been proven to be a safe and effective shipping method for the base despite its weight.
Additionally we have designed a set of guidelines for mailing Tempo Cleaning Machines.
What Forms Of Payment Do You Accept?
At the moment we are not accepting electronic or credit payments for repairs, but are accepting payment through paypal for purchases. However for repairs you can pay by check, money order, or cashier's check. Payment is not due until we have fixed the machine and tested it as ready to be mailed back, however when you agree to allow us to go ahead with the work, you do agree to send us the payment in a timely fashion. In certain cases we are willing to work with you as to the timing of payment.
Do You Just Sell Parts?
NO. Only in the rarest of cases, if you have the necessary skills to do the repair with no liability to us, will we provide you with that part; usually an option only when the cost of shipping the machine is prohibitive and the repair fairly easy. Jars and baskets are NOT available for purchase from us; with the exception of the non-scratch basket options manufactured by Lititz Precision Products - please see our new products page to see these affordable options for meeting new contract requirements.
Why Isn't Your Mailing Address On The Site?
For the simplest of reasons, people were just sending machines. This included machines we don't service, machines we could have told them were beyond repair, incomplete machines, or machines that were clearly going to be cost prohibitive to service. If you've done business with us in the past, and already have our mailing address, please still follow our policy and contact us before sending us additional machines.
For the simplest of reasons, people were just sending machines. This included machines we don't service, machines we could have told them were beyond repair, incomplete machines, or machines that were clearly going to be cost prohibitive to service. If you've done business with us in the past, and already have our mailing address, please still follow our policy and contact us before sending us additional machines.
